FURTHER MARKDOWNS MID SEASON SALE | SHOP NOW

FAQs

Shipping and Delivery Times


 
AUSTRALIA


INTERNATIONAL

 

Currently delivering in 3-5  business days*

*Excludes public holidays.

During sales and promotional events, delivery may be longer than specified times. 

To ensure the health and safety of our customers, during COVID-19, Australia Post couriers will sign on your behalf upon delivery of your parcel. 

 

Currently delivering in 3-5 business days*

*Excludes public holidays.

During sales and promotional events, delivery may be longer than specified times. 

How much is shipping?


STANDARD AUSTRALIA


STANDARD NEW ZEALAND

 
STANDARD INTERNATIONAL 

 

Orders over $200
FREE

Orders under $200
$9.95

AUD $19.95

Fee calculated in AUD

FREE STANDARD SHIPPING*



"Bulky Items" are styles such as the overnighters, weekenders and travel bags. Due to the size of these items, there is a $30 shipping fee per bulky item to ship.


BULKY ITEM AUSTRALIA


BULKY ITEM INTERNATIONAL

 

Orders over $200
$30 per item

Orders under $200
$30 per item + $9.95

Internationally, the price our customers pay include all taxes,
duties & shipping with the exception of large luggage items
which incur an additional shipping charge.

Gift wrapping

We're unable to provide gift wrapping for items purchased online, but all online orders will arrive in our recently launched premium range of packaging. Most bags will come with their own dust bag and wallets will arrive in an Oroton branded box. For more information regarding which styles do not come with a dust bag, please contact us. For in store purchases, an Oroton branded carry bag will be provided.

What payment methods are available?

Oroton accepts Credit Cards (Visa, Mastercard, American Express & Union Pay), PayPal, Afterpay, Oroton Gift Cards/Credit Notes, Google Pay, Apple Pay, WeChat Pay and Alipay payment for all online purchases.

How do I cancel my online order?

Most online orders are fulfilled from our Sydney warehouse within a few hours, but please contact us and we may be able to cancel your order. Cancellation requests are not guaranteed.

How do I access my tax invoices

Please note, if you make a purchase from us you will no longer receive an automatic email with your tax invoice attached from 25th August 2021. Rather your tax invoice can now be accessed and downloaded at any time under the My Account section on our site. Go to My Account --> click order history --> select order --> print invoice. If you opt to checkout as a guest, you will not be able to access your tax invoices this way. Please contact Customer Care for assistance at customercare@oroton.com.

How long does it take for a refund to process?

Once your parcel arrives at our head office, your refund will be processed back to the same account you’ve used to make your purchase in 3-5 business days.

Any orders made via Afterpay will be refunded and we will cancel any future payments.

For an instant refund on full priced items, simply bring your purchase to your nearest Oroton store within 14 days from arrival date. Just be sure that your purchase is in its original condition with all its tags attached, and please have your tax invoice with you.

How can I update my delivery details?

All online orders are fulfilled from our Sydney warehouse within a few hours, once your order has been confirmed Customer Care are unable to make changes, though you may be able to update directly with the courier.

For Australian orders, please login to your MyPost Account. If you have received your Australia Post tracking number please click here to view your delivery options.

For international orders, please contact DHL. If you have received your DHL Tracking/Waybill number please click here and DHL may give you the option of updating your shipping address. Please note that if DHL are able to manually update your delivery details, your tax invoice will still reflect your original details as this was processed prior to your address change.

If you enter an incorrect address during checkout, Oroton is not liable for any delay or if the item does not arrive to you. Where an incorrect address is entered, parcels are usually returned to sender. We will make every effort upon the parcel being returned to us to re-label and re-dispatch, however Oroton cannot be accountable for any delays which are incurred during the transit/delivery period. Please note there may be an added delivery charge to resend your item(s) to the correct address.

How do I exchange my online order?

You can bring your online order into your nearest Oroton store (excluding Myer or David Jones concession stores) for an exchange within 14 days of receiving your delivery. All returned items must be in their original condition with tags. Please note that we do not provide online exchanges.

If you’d like help selecting an alternative item or have any questions, our friendly team members in store are happy to help. You can also view our new season collection and latest arrivals here.

AfterPay exchanges: Orders placed using Afterpay can be exchanged for the same value or more at any Oroton store excluding Myer and David Jones concession stores. Afterpay orders are not eligible to receive Oroton credits or refunds in store.

How do I return my online order?

Australian Returns

You can return your online purchase by mail free of charge within Australia 14 days from arrival date. Please print your pre-paid shipping label here. Drop off your return parcel to any Australia Post Office so we can track it safely back to us.

Full price and faulty items are eligible for a refund, sale and discounted items are eligible for an Oroton credit. Unfortunately we do not offer online exchanges. FINAL SALE, pierced earrings and marks cannot be returned or exchanged unless faulty.

In Store

Please visit any of our Oroton Boutique or Oroton Factory Outlet stores within 14 days from arrival date. Please note that Afterpay purchases are only eligible for an exchange of the same value or more in store, and FINAL SALE items cannot be returned or exchanged unless faulty.

International Returns

We do not cover the cost of international returns or provide online exchanges. If you wish to return your international order, please download this returns form, and follow the steps

Paypal returns

Orders placed with PayPal can be returned in store for an exchange or Oroton credit.

Afterpay returns

Orders placed using Afterpay can be exchanged for the same value or more at any Oroton store excluding Myer and David Jones concession stores. Afterpay orders are not eligible to receive Oroton credits or refunds in store, and FINAL SALE, pierced earrings and marks cannot be returned or exchanged unless faulty.

What does it mean if my order has been short shipped/out of stock?

Occasionally a product is available online at the time of purchase but when your order reaches our Sydney warehouse, it may have sold out in the meantime, resulting in your order being short shipped/out of stock. We have systems in place to avoid this occurring and we do apologise if your order is affected.

For short shipped/ out of stock orders, a full refund for the missing items will be returned to the payment method used within 3-5 business days. If you haven’t received your order in full, please contact us.

How can I get my Oroton sunglasses repaired?

Our sunglasses come with a 2 year manufacturing warranty, so we’ll arrange for your purchase to be sent to our manufacturer where they’ll be assessed for repair or replacement.

Simply bring your sunglasses and receipt into your nearest Oroton store where one of our team members will assist in filling out a repair form, and we’ll take care of the rest.

If your sunglasses are out of warranty, we’ll advise of any costs that may be incurred before proceeding.

Please don’t hesitate to contact us if you have any questions.

Will I be charged Customs and Import charges?

No, Oroton will pay all taxes and duties on behalf of our customers.

Internationally, the price our customers pay include all taxes, duties & shipping with the exception of large luggage items which may incur an additional shipping charge.

When will I receive my order confirmation?

Order confirmation emails are automatic.

If you have not received your order confirmation within 24 hours, your order could be sitting as a “draft” due to delivery or payment issues, or you have entered an incorrect email address at checkout.

Please contact us for further assistance.

Where is my order?

For Australian deliveries, please click here  and enter your Australia Post tracking number to track the location of your order and see the estimated delivery date.

For International deliveries, please click here  and enter your DHL Tracking/Waybill number to track the location of your order and see the estimated delivery date.

If it has been 5 business days since you placed your order and your parcel has still not arrived, please contact our Customer Care team.

Keep in mind that during sale periods and promotions, delivery dates may be longer.

How can I track my order?

AUSTRALIA INTERNATIONAL

 

www.auspost.com.au 

 

www.dhl.com

 

    • Australia/International Delivery - Tracking details will be sent once your order has left our Sydney warehouse

My promo code is not working?

Some codes may:

    • Require you to Login or Checkout as a guest
    • Have a minimum spend
    • Have been redeemed already
    • Not be valid on certain items
    • Have expired
    • Have been misspelt

View Promotion T&C's

Are sale prices and promotions the same in store and online?

Unless otherwise stated, sale prices, final sale prices and promotions are the same online and in store.

What is considered a personal effect of wear and tear?

Under our warranty we are able to cover the failure of hardware, components or workmanship. Falling outside of our warranty are the personal effects of wear and tear such as accidents, treatment which is inconsistent with our care instructions, and dismantling or repairs by persons other than recommended repair centres.

Example: A common effect of wear and tear is colour migration from denim or dark materials onto light coloured leather. This effect of wear and tear is usually irreversible thus we recommend when purchasing Oroton products that you seek care advice from our Oroton staff members.

Does Oroton have repair service?

Unfortunately Oroton does not offer a repair service or stock spare parts. If you have a previous season or vintage Oroton product that requires repair, please feel free to contact your closest Oroton store  for a recommendation for a local repair service.

Please note that Oroton is not responsible for items damaged by repair centres other than those recommended.

Dust Bags

In an effort to be more environmentally conscious, please note that Oroton no longer provides dust bags for the following Outlet items: all items under $299, including crossbody bags; all non-leather collections i.e.: Ella, Signet Jacquard, etc.

Whilst we don't provide dust bags for the aforementioned products, you might like to contact an Oroton store convenient for you to visit to see if they have a spare dust bag that would fit your product. Please head to our Store Locator page to find a location near you. Thank you for your understanding.

Can Oroton provide spare parts?

Unfortunately Oroton does not provide or sell spare parts.

Credit Notes

Online credit notes are valid for 12 months from the date of issue and can only be used online.

Have a Question?

For all enquiries, free call our Customer Care team from 9:00am to 5:00pm (AEST) Monday to Friday.

Email Us

Australia 1800 061 047

International +61 1800 061 047