Returns

Full Priced Purchase(s)

We will gladly process your returned order back to the original payment method in accordance with our Online Return Policy. 

Discounts Purchase(s)

'Discounted Items' refers to items that are purchased from our Outlet*, are on sale or have a promotion applied. We will gladly offer an Exchange (in store only) or an Online Credit on discounted items, in accordance with our Online Returns Policy.

You will be able to access your Online Credit once you log into your Online Account. Your Oroton Credit can be used Online only and will be valid for 12 months from the date of issue.

*We only provide refunds on Discounted items when you are entitled to a refund at law. For example, where there is major fault, it cannot be used for its normal purpose or it is the wrong product. We are unable to provide online exchanges. If you wish to exchange a sale item, you can return your item for a credit and re-purchase once the credit has been issued or you can do so in store.

Final Sale Purchase(s)

Final Sale and Clearance Sale applies to item(s) that have been marked down to clear. Items that are marked with final sale or clearance sale are not eligible for a change of mind return or exchange. We recommend choosing carefully to avoid disappointment and suggest contacting us for assistance, prior to purchasing. Any item that is discounted from 60% off is considered Final Sale and or Clearance. Final Sale and Clearance will be displayed in your Order Confirmation and by category on the Website. 

By purchasing a final sale item(s), you agree that the item cannot be returned or exchanged for another item, unless in the event of them being faulty. If final sale items have been returned to an Oroton warehouse or store without Customer Care authorisation, items will be returned to sender at the senders expense. 

Discounted Purchase(s)

‘Discounted Items’ refers to items that are purchased on sale or have a promotion applied. We will gladly offer an exchange or credit on discounted items for a change of mind, in accordance with our In-Store Returns Policy.  

Credit Notes are valid for 12 months from date of issue date.  

Please note: We only provide refunds on Discounted items when it you are entitled to a refund at law. For example, where there is major fault, it cannot be used for its normal purpose or it is the wrong product.   

 Final Sale Purchase(s)

Final sale purchases apply to items that have been marked down to clear. Items that are marked with final sale are not eligible for a change of mind return, unless in the event of them being faulty.

By purchasing Sample Garments or Accessories, consumers confirm that they understand and agree to Oroton's Terms and Conditions, acknowledging that these item(s) are Final Sale.

All sample garments and accessories are considered Final Sale. These items are not eligible for change of mind returns, exchanges, or refunds unless there is a consumer guarantee failure under Australian Consumer Law(e.g. where there is major fault, it cannot be used for its normal purpose or it is the wrong product).

Sample pieces may exhibit minor flaws or imperfections. These can include, but are not limited to, slight discolorations, minor stitching issues, or other minor irregularities.

By purchasing a Sample item, the consumer acknowledges and accepts the condition of the product at the time of sale.

Sample items are sold "as-is" and do not carry any warranty or guarantee of performance, durability, or condition beyond the state in which they were purchased in accordance with the consumer guarantees under the Australian Consumer Law.

Customers are encouraged to inspect Sample items thoroughly before completing their purchase, as no claims can be made for faults post-purchase that would have been readily visible from such inspection.

Items with significant manufacturing faults that render them unusable or unwearable may be eligible for a refund or replacement in accordance with Australian Consumer Law.

For further assistance or inquiries, please contact our Customer Service Team at customercare@oroton.com

Oroton Outlet items can only be returned to Oroton Online or an Oroton Outlet store.

For a change of mind return, if you have paid with PayPal or AfterPay and you decide to take your Online order In-Store, you will only be issued a Store Credit. The original payment schedule with the payment platform will continue until all payment instalments are made. The store credit can be used Online as well.

For Full Price Purchases, please allow between 3-5 business days for funds to appear in your bank account once your return has been processed by our team. For Discounted Purchases, your return will be processed back into a Online Credit, this is instantaneous. 

Change of mind returns will only be accepted with Oroton Return Form included in your parcel 14 days from the date of purchase. Items returned outside this period will not be accepted for a change of mind.

Item/s can still be returned after 14 days where faulty or there has been another consumer guarantee failure under the Australian Consumer Law.

If you would like to exchange for another item, size or colour, you can return the item for an Online Credit or a refund back to the original payment method and purchase the new item separately. 

If you have a store nearby, you will be able to have this exchanged in line with our Online Return To Store Policy*. To ensure there is stock and that there will be no issues in store, please contact customer care.