SHIPPING & DELIVERY
ORDER PROCESSING & SHIPPING TIMEFRAMES
We want you to enjoy your Oroton purchase as quickly as possible.
All orders are processed within 1-3 business days*. Once your order has been processed and is ready for pick-up, orders are shipped Monday to Friday.
Delivery Options
Our delivery options may vary. Please view what's currently available below before checkout as per your shipping location.
Important Notes
- The timeframes below relate to Courier Shipping Times and do not include order processing times from our warehouse.
- During peak seasons or promotions, processing times may occasionally be delayed.
- Cutoff times apply to orders dispatched from our distribution centre. Some orders may ship from our store network, which could require additional days for processing.
We ship to most destinations; however, some countries are excluded at checkout.
AUSTRALIA
| LOCATION | SERVICE | COST | DELIVERY |
| Sydney, Melbourne & Brisbane (Metro) | Australian Express Shipping | $12.95 | 1 - 2 business days |
| Remote (NSW, VIC, QLD, ACT, SA) | Australian Express Shipping | $12.95 | 1 - 7 business days |
| TAS, WA & NT | Australian Express Shipping | $12.95 | 1 - 7 business days |
| Sydney, Melbourne, & Brisbane (Metro) | Australian Standard Shipping | Orders over $150 FREE Orders under $150 $9.95 | 2 - 5 business days |
| Remote (NSW, VIC, QLD, ACT, SA) | Australian Standard Shipping | Orders over $150 FREE Orders under $150 $9.95 | 3 - 10 business days |
| TAS, WA & NT | Australian Standard Shipping | Orders over $150 FREE Orders under $150 $9.95 | 3 - 10 business days |
| All Boutiques | Click & Collect | FREE | 2 hours if placed before 12pm Following day if placed after 12pm |
NEW ZEALAND
| LOCATION | SERVICE | COST | DELIVERY |
| New Zealand | New Zealand Express Shipping (Carrier: DHL) | $15.00 Fee calculated in NZD | 1 - 3 business days |
INTERNATIONAL
| LOCATION | SERVICE | COST | DELIVERY |
| Rest of the world | International Express Shipping (Carrier: DHL) | UK: £20 | Currently delivering in 3 - 7 business days* |
*We ship to most places, however some countries are excluded at checkout.
Kindly be aware that cutoff times apply to orders dispatched from our Sydney distribution centre. In certain cases, orders may be shipped from our store network, and in such instances, cutoff times could result in additional days for processing.
Recommended shipping cut-offs are provided by Australia Post & DHL express, however does not take into account unforeseen delays or instances where delivery has been unsucessful.
All cut-off times are displayed in Australian Eastern Standard time (AEST).
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking link. If you have an account with us, you can Sign into your Oroton Account and go to 'Order History' and click on 'Track Order'. You will see the Australia Post/DHL tracking number. Click on it to see the status of your shipment. Please allow up to 48 hours for your tracking details to be updated with our carrier.
For Australian deliveries, please click here and enter your Australia Post tracking number to track the location of your order and see the estimated delivery date.
For International deliveries, please click here and enter your DHL Tracking/Waybill number to track the location of your order and see the estimated delivery date.
TAXES AND DUTIES
Oroton will pay all taxes and duties on behalf of our customers.
Internationally, the price our customers pay include all taxes, duties & shipping with the exception of large luggage items which may incur an additional shipping charge at checkout.
New Zealand Government Laws
Please note that for orders valued at over NZD $1,000, New Zealand Customs may require aditional information to complete customs clearance. This can include verification of the recipient's identity through a valid government-issued photo ID and other supporting documentation requested by NZ Customs.
To help avoid delays, please ensure that the recipient's name, delivery address, and contact details are entered accurately at checkout. Customs clearance requirements are determined by New Zealand authorities and may vary depending on the value or nature of the goods being imported.
If additional information is required to clear your shipment, DHL Express or Oroton's Customer Care Team will contact you directly.
Chinese Government Import Laws
Due to Chinese government import laws, any order with multiple items, where the value is greater than RMB 1,000 (approx. AUD $200) are not allowed.
Russian Government Import Laws
Due to Russian government import laws, orders to Russia must be delivered to a business address and purchased using a commercial bank account. We are unable to deliver orders to residential Russian addresses and accept orders placed with a personal account. All orders placed to private residences will be returned to sender.
If you have any questions regarding your International order, please contact our Customer Care Team at [email protected].
DELIVERY & SIGNATURE REQUIREMENTS
Oroton is committed to ensuring your order arrives safely and securely. For this reason, all orders are dispatched with Signature on Delivery as the default delivery method. This helps protect against parcels being lost, misplaced, or stolen after delivery.
For our Australian customers, if no one is available to sign for the parcel, Australia Post will typically take the item to the nearest Post Office for collection. You will receive a notification from Australia Post with collection details. Parcels are generally held for 10 business days before being returned to sender if uncollected.
For customers seeking greater delivery flexibility, we recommend using an Australia Post Parcel Locker or PO Box, where available.
Under certain circumstances, Australia Post may allow customers to override the Signature on Delivery requirement by selecting Safe Drop or an Authority to Leave (ATL) preference through their Australia Post account.
By choosing Safe Drop or ATL, you are authorising Australia Post to leave your parcel unattended at your nominated address without obtaining a signature.
Please note that once a Safe Drop or ATL request has been applied and the parcel is successfully delivered by Australia Post, responsibility for the parcel transfers to the customer. As a result, Oroton is unable to provide a refund or replacement for parcels that are lost, stolen, damaged, or missing after delivery has been confirmed.
If you have previously enabled Safe Drop for your Australia Post account, this preference may automatically apply to future deliveries. We recommend reviewing your Australia Post delivery preferences before placing your order if you wish to retain Signature on Delivery for your Oroton purchase.
For the most secure delivery experience, Oroton recommends keeping Signature on Delivery enabled wherever possible.
DOES OROTON SHIP TO PO BOXES?
Australian-based customers can opt to have their parcel shipped to a PO Box or Parcel Locker.
International deliveries can only be shipped to a residence or business address.
If you're unable to find the answer to your question listed on this page, please do not hesitate to get in touch with our Customer Care team at [email protected] or 1800 061 047.
