Delivery

FREQUENTLY ASKED SHIPPING QUESTIONS


STANDARD DELIVERY TIMEFRAMES

Please note Oroton outlet products can only be shipped to addresses within Australia and New Zealand.

Our delivery options may vary. View what's currently available at checkout as per your shipping location.

We want you to enjoy your Oroton purchases as fast as possible. Orders placed before 12pm AEST are usually dispatched the same day.

Orders placed on a Saturday, Sunday or Public Holiday will be processed within 48 hours or on the next business day. Please allow an additional 2 - 4 business days for dispatch during busy sale periods.

LOCATION SERVICE COST DELIVERY

Sydney, Melbourne & Brisbane

Australian Express Shipping

$10.95

1 - 2 business days

Rest of Australia

Australian Express Shipping

$10.95

1-7 business days

Sydney, Melbourne & Brisbane

Australian Standard Shipping

Orders over $200
FREE

Orders under $200
$8.95

1 - 5 business days

Rest of Australia

Australian Standard Shipping

Orders over $200
FREE

Orders under $200
$8.95

3 - 10 business days

New Zealand

New Zealand Express Shipping

(Carrier: DHL)

$19.95

*Fee calculated in AUD

3 - 7 business days

Rest of the world

International Express Shipping

(Carrier: DHL)

Prices include duties, taxes and shipping for your country

Currently delivering in 3 - 7 business days*

*We ship to most places, however some countries are excluded at checkout.

HOW DO I TRACK MY ORDER?

If you have an account with us, please Sign-In and go to 'Order History' and click on 'Track Order'.

You will see the Australia Post/DHL tracking number. Click on it to see the status of your shipment. You will also receive a shipping confirmation email with your tracking link. Please allow up to 48 hours for your tracking details to be updated with our carrier.

If it has been 7 business days since you placed your order and your parcel has not been dispatched, please contact customer care.

For Australian deliveries, please click here and enter your Australia Post tracking number to track the location of your order and see the estimated delivery date.


For International deliveries, please click here and enter your DHL Tracking/Waybill number to track the location of your order and see the estimated delivery date.

 

TAXES AND DUTIES

Oroton will pay all taxes and duties on behalf of our customers.

Internationally, the price our customers pay include all taxes, duties & shipping with the exception of large luggage items which may incur an additional shipping charge at checkout.

Chinese Government Import Laws

Due to Chinese government import laws, any order with multiple items, where the value is greater than RMB 1,000 (approx. AUD $200) are not allowed.

Russian Government Import Laws

Due to Russian government import laws, orders to Russia must be delivered to a business address and purchased using a commercial bank account. We are unable to deliver orders to residential Russian addresses and accept orders placed with a personal account. All orders placed to private residences will be returned to sender.

DELIVERY OPTIONS

Below are the types of delivery services Oroton offers.

Authority to Leave (ATL) gives permission for our couriers to leave your online order without obtaining a signature. The benefit of delivering parcels with ATL is that the parcel will almost always be delivered on the first attempt. This means you won’t have to arrange redelivery or collect your parcel from a local collection point.

Australia Post also offer a Safe Drop feature, which gives the courier authority to leave your parcel unattended in a safe place without obtaining a signature.

If you have given Australia Post permission to Safe Drop any previous deliveries, this information is saved in your Australia Post account for all future deliveries. You are required to update your preferences in your Australia Post account prior to ordering if you do not wish for your Oroton order to be left unattended.

*Please note that Oroton holds no responsibility for parcels left with Safe Drop or ATL.

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

Australian-based customers can opt to have their parcel shipped to a PO Box or Parcel Locker.

International deliveries must be shipped to a residence or business address.

If you're unable to find the answer to your question listed on this page, please do not hesitate to get in touch with our Customer Care team at customercare@oroton.com or 1800 061 047.