Free Returns

Returns

We offer FREE RETURNS within Australia for full priced items within 14 days from arrival date.

Please note: Our Reply Paid account does not offer a tracking service; we recommend you obtain a tracking number to ensure your parcel returns to us safely.

Full Price Items

We will gladly refund in accordance with the following conditions:

    • Item(s) are purchased at full price and returned within 14 days from arrival date

    • Full Price item is returned with proof of purchase*

    • Full Price item is returned in new condition and unused with all tags attached

  • Not a Gift Card

Once we receive your return, a refund will be processed for the value of your item(s) (excludes shipping charges). Your refund will be processed back to the same account you’ve used to make your purchase in 3-5 business days. Please note that we are unable to provide online exchanges.

If the item being returned is a gift, it must also follow the above listed conditions.

*If you do not have proof of purchase, we will gladly offer a store credit subject to approval.

Discounted Items

Discounted items refer to any item that is on Sale, has a promotion applied to it, and or a Outlet/Factory item.

We will gladly offer an Exchange (in store only) or Store Credit on Sale items, in accordance with the following conditions:

    • Sale item(s) is returned within 14 days from arrival date

    • Sale item(s) is returned with proof of purchase*

  • Sale item(s) is returned in new condition and unused, with all tags attached

The amount credited will cover the value of the item(s) purchased only, shipping charges are not credited.

Please note: We only provide refunds on Sale items when it is deemed faulty, and we are unable to provide online exchanges, if you wish to exchange a sale item you can do so in store.

*If you do not have proof of purchase, we will gladly offer a store credit subject to approval.

Monogrammed Orders

We do not refund or exchange on items that have been monogrammed for change of mind, unless the item is deemed faulty. Faulty refers to manufacturing faults such as failure of hardware, components or workmanship. In this instance, please contact us with your proof of purchase.

David Jones or Myer Items

Oroton merchandise purchased in a David Jones or Myer concession store or via the David Jones online store are governed by the returns policy of David Jones or Myer. An Oroton item that is purchased from either a David Jones or Myer department store must be returned to the store of corresponding purchase.

If you have made a purchase with David Jones, kindly visit your closest David Jones department store or click here for more details. Alternatively you may wish to visit your closest Myer department store or click here for more details on Myer returns.