FREQUENTLY ASKED SHIPPING QUESTIONS
ORDER PROCESSING & SHIPPING TIMEFRAMES
We want you to enjoy your Oroton purchase as quickly as possible.
All orders are processed within 1-3 business days*. Once your order has been processed and is ready for pick-up, orders are shipped Monday to Friday.
BLACK FRIDAY SHIPPING DELAY
During peak sale periods, our dedicated team works tirelessly to process and dispatch your orders with care and efficiency. While the high demand may result in slight delays to our usual dispatch times, we deeply value your patience and understanding. We sincerely apologise for any inconvenience and are committed to ensuring your order reaches you as quickly as possible.
Delivery Options
Our delivery options may vary. Please view what's currently available below before checkout as per your shipping location.
Important Notes
- The timeframes below relate to Courier Shipping Times and do not include order processing times from our warehouse.
- During peak seasons or promotions, processing times may occasionally be delayed.
- Cutoff times apply to orders dispatched from our distribution centre. Some orders may ship from our store network, which could require additional days for processing.
*We ship to most destinations; however, some countries are excluded at checkout.
AUSTRALIA
| LOCATION | SERVICE | COST | DELIVERY | CHRISTMAS CUT OFF |
| Sydney, Melbourne & Brisbane (metro) | Australian Express Shipping | $10.95 | 1 - 2 business days | 19th December |
| Remote (NSW, VIC, QLD, ACT, SA) | Australian Express Shipping | $10.95 | 1-7 business days | 16th December |
| NT & WA | Australian Express Shipping | $10.95 | 1 - 7 business days | 14th December |
| Sydney, Melbourne & Brisbane (metro) | Australian Standard Shipping | Orders over $200 | 2 - 5 business days | 14th December |
| Remote (NSW, VIC, QLD, ACT, SA) | Australian Standard Shipping | Orders over $200 | 3 - 10 business days | 14th December |
| NT & WA | Australian Standard Shipping | Orders over $200 | 3 - 10 business days | 14th December |
NEW ZEALAND
| LOCATION | SERVICE | COST | DELIVERY | CHRISTMAS CUT OFF |
| New Zealand | New Zealand Express Shipping (Carrier: DHL) | $19.95 Fee calculated in AUD | 3 - 7 business days | 15th December |
INTERNATIONAL
| LOCATION | SERVICE | COST | DELIVERY | CHRISTMAS CUT OFF |
| Rest of the world | International Express Shipping (Carrier: DHL) | Prices include duties, taxes and shipping for your country | Currently delivering in 3 - 7 business days* | 15th December (CHINA & US) 12th December (All other International locations) |
*We ship to most places, however some countries are excluded at checkout.
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking link. If you have an account with us, you can Sign into your Oroton Account and go to 'Order History' and click on 'Track Order'. You will see the Australia Post/DHL tracking number. Click on it to see the status of your shipment. Please allow up to 48 hours for your tracking details to be updated with our carrier.
For Australian deliveries, please click here and enter your Australia Post tracking number to track the location of your order and see the estimated delivery date.
For International deliveries, please click here and enter your DHL Tracking/Waybill number to track the location of your order and see the estimated delivery date.
TAXES AND DUTIES
Oroton will pay all taxes and duties on behalf of our customers.
Internationally, the price our customers pay include all taxes, duties & shipping with the exception of large luggage items which may incur an additional shipping charge at checkout.
Chinese Government Import Laws
Due to Chinese government import laws, any order with multiple items, where the value is greater than RMB 1,000 (approx. AUD $200) are not allowed.
Russian Government Import Laws
Due to Russian government import laws, orders to Russia must be delivered to a business address and purchased using a commercial bank account. We are unable to deliver orders to residential Russian addresses and accept orders placed with a personal account. All orders placed to private residences will be returned to sender.
DELIVERY OPTIONS
Below are the types of delivery services Oroton offers.
Authority to Leave (ATL) gives permission for our couriers to leave your online order without obtaining a signature. The benefit of delivering parcels with ATL is that the parcel will almost always be delivered on the first attempt. This means you won’t have to arrange redelivery or collect your parcel from a local collection point.
Australia Post also offer a Safe Drop feature, which gives the courier authority to leave your parcel unattended in a safe place without obtaining a signature.
If you have given Australia Post permission to Safe Drop any previous deliveries, this information is saved in your Australia Post account for all future deliveries. You are required to update your preferences in your Australia Post account prior to ordering if you do not wish for your Oroton order to be left unattended.
*Please note that Oroton holds no responsibility for parcels left with Safe Drop or ATL.
DOES OROTON SHIP TO PO BOXES?
Australian-based customers can opt to have their parcel shipped to a PO Box or Parcel Locker.
International deliveries can only be shipped to a residence or business address.
If you're unable to find the answer to your question listed on this page, please do not hesitate to get in touch with our Customer Care team at customercare@oroton.com or 1800 061 047.
