Returns

*This exchange condition does not affect items that are deemed as faulty. 

Full Priced Purchase(s)

We will gladly process your returned order back to the original payment method in accordance with our Online Return Policy. 

Discounts Purchase(s)

'Discounted Items' refers to items that are purchased from our Outlet*, are on sale or have a promotion applied. We will gladly offer an Exchange (in store only) or online credit on discounted items, in accordance with the following conditions: 

Online Credit is valid for 12 months from date of issue date. 

*We only provide refunds on Discounted items when it is deemed faulty by Law. We are unable to provide online exchanges. If you wish to exchange a sale item, you can return your item for a credit and re-purchase once the credit has been issued or you can do so in store. 

Final Sale Purchase(s)

Final Sale and Clearance Sale applies to item(s) that have been marked down to clear. Items that are marked with final sale or clearance sale are not eligible for return or exchange. We recommend choosing carefully to avoid disappointment and suggest contacting us for assistance, prior to purchasing. Any item that is discounted from 60% off is considered Final Sale and or Clearance. Final Sale and Clearance will be displayed in your Order Confirmation and by category on the Website. 

By purchasing a final sale item(s), you agree that the item cannot be returned or exchanged for another item, unless in the event of them being faulty. If final sale items have been returned to an Oroton warehouse or store without Customer Care authorisation, items will be returned to sender at the senders expense. 

Discounted Purchase(s)

‘Discounted Items’ refers to items that are purchased on sale or have a promotion applied. We will gladly offer an exchange or credit on discounted items, in accordance with our In-Store Returns Policy.  

Credit Notes are valid for 12 months from date of issue date.  

Please note: We only provide refunds on Discounted items when it is deemed faulty.  

 Final Sale Purchase(s)

Final sale purchases apply to items that have been marked down to clear. Items that are marked with final sale are not eligible for return, unless in the event of them being faulty. 

Oroton Outlet items can only be returned to Oroton Online or an Oroton Outlet store.

If you have paid with PayPal or AfterPay and you decide to take your Online order In-Store, you will only be issued a Store Credit. The original payment schedule with the payment platform will continue until all payment instalments are made. The store credit can be used Online as well.

For Full Price Purchases, please allow between 3-5 business days for funds to appear in your bank account once your return has been processed by our team. For Discounted Purchases, your return will be processed back into a Online Credit, this is instantaneous. 

Returns will only be accepted with Oroton Return Form included in your parcel 14 days from the date of purchase. Items returned outside this period will not be accepted.

Please note: AfterPay and PayPal purchases are not eligible for a Return to Original Payment Method. They are only eligible for an exchange of the same value or a store credit, regardless if your purchase is Full Priced.

Klarna, Alipay and WeChat Pay is not accepted in our stores. 

International Returns

Oroton does not cover the cost of international returns or provide Online exchanges. We will provide a refund upon receiving the product in their original condition and returned within 14 days of receiving your delivery. 

International customers cover the cost for their returns and the responsibility of the return lies with the customer. We recommend that you use a traceable service to return your parcel as Oroton is not liable for any lost or stolen parcels. 

If you would like to exchange for another item, size or colour, you can return the item for an Online Credit or a refund back to the original payment method and purchase the new item separately. 

If you have a store nearby, you will be able to have this exchanged in line with our Online Return To Store Policy*. To ensure there is stock and that there will be no issues in store, please contact customer care.