Orders are usually dispatched between 1-3 business days.

*Excludes public holidays . Also during sale/promotional events, delivery may be longer than specified times.

*We ship to most places, however some countries are excluded at checkout.

With online returns, we gladly offer refunds on full priced items, however for any item purchased on sale, promotion, with selected promotional codes or from our Outlet, we offer an ONLINE CREDIT. This excludes final sale, earrings, facemasks and gift cards that are not eligible for a refund or exchange.

FULL PRICE

• A full priced item has no red pen markdown, or discount applied at checkout*.
• All full priced items are eligible for a refund.

SALE & OUTLET

• Sale and Outlet are red pen marked down items.
• Sale and Outlet items are eligible for an ONLINE CREDIT or an in-store exchange.

PROMOTIONS

• An item on promotion is an item that has a discount applied at checkout*.
• Promotional items are eligible for an ONLINE CREDIT or an in-store exchange.
• *This excludes shipping promotions.
• View our current promotions 

PROMOTIONAL CODES

• Items purchased with a promotional code are eligible for an ONLINE CREDIT or an in-store exchange.
• *This excludes our Welcome $30 Sign Up offer – if used towards a full priced item you are eligible for a refund.

EARRINGS & FACE MASKS

• For hygiene reasons earrings and face masks cannot be returned (unless deemed faulty).

FAULTY ITEMS

• If you believe you have received a faulty item, please contact us.

ONLINE CREDIT

• Online credit can only be used for online purchases.

We are unable to exchange online orders. We recommend returning your item online for a refund or ONLINE CREDIT and repurchasing an alternative size or colour.

Alternatively, you can bring your online order into your nearest Oroton store (excluding Myer or David Jones concession stores) for an exchange within 14 days of receiving your delivery. All returned items must be in their original condition with their tags attached. If you’d like help selecting an alternative product or have any questions, our friendly team members in store are happy to help. You can also view our new season collection and latest arrivals here.

If you wish to exchange an item for something of a lesser value, we recommend returning your order online for a refund or ONLINE CREDIT.

Order confirmation emails are automatic. If you have not received your order confirmation within 24 hours:

• Please check your Junk folder
• An incorrect email address may have been entered at checkout; if that is the case Customer Care can edit and re-send.
• There may have been a technical issue; is that is the case Customer Care can edit and re-send.

Please contact Customer Care for further assistance.

Gift Cards automatically expire 3 years from the date of issue (or 3 years from date of purchase for EGift Cards).

Gift cards are partially redeemable and it is up to the cardholder to use the full value within the validity period. Any balance that remains on the Gift Card after expiry will not be available for use.

If you require a Gift Card extension, please contact Customer Care for further assistance.